Warranty Terms & Conditions:
MiniCat Worldwide warrant that all products and parts are free from manufacturing defects. Any defected parts will be replaced or repaired within a period of 24 months from the date of purchase. In the event of claim please follow the instructions below.
Instructions on how to proceed when claiming a warranty:
Please fill in the Warranty form ( download here) or fill the one received with your MiniCat and email it to us on firstname.lastname@example.org with the photos of the damaged parts (photos no larger than 5 Mb).
We will then inform you if your warranty claim was accepted and how to proceed.
- In the event that the warranty claim is accepted the customer pays the shipping to us and the repair plus shipping back is covered by MiniCat Worldwide.
- In the event that the repair is not covered by MiniCat Worldwide warranty charges for repair and shipping back may be applicable. We will contact you before carrying out the repairs to inform you and give you an estimate quote for the repair and shipping.
IMPORTANT INFORMATION: Our warranty excludes any damage caused by accidents, negligent usage, unsuitable handling (including transport), general wear and tear or lack of maintenance. There are instructions on how to take care of your MiniCat in the printed assembly manual you received with your MiniCat. Please read and follow the instructions.